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POLICIES

COVID-19 PROTOCOLS SYMPTOMS? REMAIN HOME

Staff and Guests must notify Joire’s Spa & Studio and stay home if they develop symptoms or have been exposed to someone who does. If you or someone you know has exhibited flu-like symptoms such as fever, cough, shortness of breath, muscle aches, chills, or the recent loss of taste or smell, please notify Joire’s Spa & Studio immediately and do not come into the office.

HEALTH CONSIDERATIONS

When making an appointment, please let us know if you are pregnant or have any health concerns, such as high blood pressure, heart conditions, or allergies. We will tailor your treatment accordingly.

APPOINTMENTS

We recommend booking your treatments well in advance, particularly for weekend appointments. You will receive a reminder email/text and phone call two days prior to your service as confirmation.

DEPOSITS

All appointments require a $10-$50 dollar non-refundable deposit upon booking per service. Deposits are charged immediately and the remaining balance will be charged on the appointment day. 

CANCELLATION, RESCHEDULING & NO SHOWS

Cancellations or rescheduling appointments with less than 24 hours notice will result in the FULL TREATMENT BALANCE being charged. A NEW DEPOSIT will be required to rebook your appointment. 

  • Guests are allowed one rescheduling window if it's within the 24 hour policy.
  • Guests who are a no-show will be charged the full service fee. If the card declines, your account will be restricted and you will not be able to rebook for future appointments until the balance is cleared. 

INTAKE FORMS

Please complete your digital intake forms COMPLETELY which will follow your booking confirmation email to avoid delays during the start of your service at check-in.

 NO GUESTS

Clients should arrive to appointments alone unless a guardian or caretaker is absolutely required. If so, only one (1) masked adult may accompany the client. Until the situation stabilizes, we must limit the number of people in the Spa, as per NYS guidelines.

  • If you are coming with a chaperone or caretaker, please advise Joire’s Spa & Studio ahead of time so we can account for an extra person during that time and make sure there is ample space for social distancing.
  • NO CHILDREN  are allowed in the spa under any circumstances.

MASKS

Guests must wear a mask to enter Joire’s Spa & Studio. We cannot allow entrance to someone who refuses to wear a mask nor will we supply you with a mask.

ARRIVAL 

Please arrive 10 minutes before your appointment with valid I.D for contact tracing verification. If you arrive early, unless we have an open treatment room, we may ask you to wait outside of the Spa until we call you. We realize this may be inconvenient however we are adopting these measures with safety in mind to make sure we provide ample social distancing.

HAND HYGIENE 

As soon as you enter Joire’s Spa & Studio, please use our hand sanitizer, we have several stationed throughout the space. This will help in preventing cross-contamination.

TEMPERATURE CHECK  

Guests' temperatures will be taken via wrist with non-contact thermometers upon arrival to the Spa.  We cannot allow entrance to someone who refuses to have their temperature taken.

SPA ATTIRE

For two or more services you will be provided with a robe, slippers and headband.  We recommend removing all undergarments prior to body treatments or undressing to your comfort level.

MOBILE PHONES/ELECTRONIC DEVICES/JEWELRY

During all services and treatments, please keep cell phones on silence. For Joire’s sauna remove all jewelry prior to entering the sauna. If you expect to receive any communications whilst in treatment, please advise a spa concierge and they will be received on your behalf.

PAYMENTS & GRATUITY 

Purchases and gratuity may be processed hands-free via our software, alternatively, the staff can be directly reached via their personal Venmo bar codes. Cash is not accepted.

PHYSICAL & ELECTRONIC GIFT CARDS

Gift cards can be purchased online, in person or in any dollar denomination. Gift cards do not expire and can not be mailed out.

GRATUITY

Gratuities are accepted via Cash, Credit Card or VENMO only.

PACKAGE REFUNDS

We will be happy to fully refund you on most packages from the spa within 7 days of your purchase. After 7 days we are unable to give any refunds, however, you may transfer your package to any family member or friend at your request. All purchased packages have no expiration date and can be used at any time. If you have started using your package and request a refund due to unforeseen circumstances, you may only receive a refund based on the original service price.

SERVICE REFUNDS

Refunds for services rendered are at the discretion of management. No Refunds given for proper services rendered. No returns for opened products. Only store credit will be given for any unused visits or sessions. Requests for refunds are handled via email at manager@joiresspastudio.com

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